For this week’s recommended reading post, I decided to try something a little different. Normally on Mondays I post a series of articles that I found interesting over the last week. This week, I decided to highlight some of the funniest videos on the internet about servers. Most of us get to work with some […]
About David Hayden
Author Archive | David Hayden
Weird Restaurant Stories 11/13
As I perused this week’s restaurant stories, one thing became very clear. It was an incredibly bad week for restaurant managers. Several of this week’s stories contain the “manager’s behaving badly†meme. There are also some great follow up stories that will sound familiar to long time readers of this column. All of which have […]
A World Without Tips
I am still incredibly grateful for my recent guest post on tipping. It inspired my response that discussed the economics of tipping. It also raised a few other interesting points that I am now learning are common misconceptions about restaurants. For people who have never worked in a restaurant, these misconceptions can easily be mistaken […]
The Economics of Tipping
I still occasionally get the guest who will say, “I can buy this wine for half this price at the store.â€Â Which is true, but it doesn’t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen. I wonder if the […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.
Critiquing The Server
As you are reading this, I am most likely sitting in a courthouse awaiting a trial. Not my trial or anything of that nature. I was summoned for jury duty. If this is the last post for a while, you will know I was sequestered for the crime of the century. In anticipation of my […]